Goodwill is excited to be involved in a pilot retail certification program being offered in partnership with the National Retail Federation.
The Washington-based retail trade group developed the curriculum, incorporating and overhauling two existing credentialing programs and engaged nonprofits such as Goodwill to teach the classes.
At Goodwill on East Redwood Street, Kevin Armstrong, a job readiness instructor, has taught a four-week Rise Up course three mornings a week. Armstrong reviewed material in preparation for the credentials test, including topics such as how responsibilities differ for employees who work in department stores versus grocery stores. The course covered product knowledge, branding, customer service and job application skills, among other areas, he said.