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Privacy Policy

(Last Updated: March 12, 2024)

At Goodwill Industries of the Chesapeake, Inc., your privacy and personal data are extremely important to us. As with all aspects of our organization, we want to be completely transparent about our operation and relationship to the communities we serve.

Who and what is included in this Privacy Policy

This Privacy Policy applies to information we collect at, and any other websites, mobile applications (“apps”), or social media networks that link to this page.
This Privacy Policy pertains only to Goodwill Industries of the Chesapeake, Inc. (referred to as “we”), whose administrative headquarters is located at:
3700 Koppers St
Suite 200
Baltimore, MD 21227.

This Privacy Policy includes all aspect of our organizational activities, including (but not limited to):

  • Contract partnerships with any business, government agency, or human services agency
  • Human services relevant to our mission as a 501(c)3 nonprofit organization. Referred to as “support services.”
  • Retail operations involving any or all of our store locations and E-commerce websites
  • Marketing, public relations, or advertising

(collectively, our “Activities”)

What information is collected

This Privacy Policy covers all data collected through any of our Activities and may include:

  • Name
  • E-mail address
  • Date of birth
  • Mailing address
  • Phone number
  • Credit card information
  • All other personal information requested (for job applications, etc.)

Information is generally collected by your voluntary submission but may be obtained automatically.


A cookie is a small data file that is written to your computer’s hard drive by your web browser. A cookie file can contain and/or automatically collect information, such as a user identification code or IP address, that a website will use to track the pages and number of times you have visited. The data read from these cookies may be linked to personally identifying (PII) and non-personally identifying (non-PII) information.

We and our partners use cookies and similar technologies on the website to personalize and optimize your browsing experience and the website by:

  • safeguarding against spam and malware,
  • analyzing trends, traffic, and user behavior,
  • administering the website,
  • gathering demographic information about our user base as a whole,
  • performing location-related functionalities and analytics,
  • participating in market research (e.g., website ratings), and
  • educating ourselves about how we can continue to improve the website and its various elements.

Essential Cookies.

Certain cookies are used for specific purposes that are essential to your secure use and navigation of the website. Without them, we may not be able to provide core website functions and features to you, and the website would not operate as well as you or we would like. These cookies collect and use information such as your server preferences, single-session data and corresponding identifier, web beacons and log files (detailed below), and other credential-related information. For EU individuals, essential cookies also help inform us whether you require, or have already been served, an affirmative consent request in connection with the GDPR. Essential cookies include analytics cookies, which provide us data that allows us to better understand our users and improve the website based on what we have learned from that data.

We encourage you to consider keeping your cookies enabled, as if you choose to disable the receipt of cookies from our website, you may not be able to use or benefit from certain features of the website, particularly the features that are designed to personalize your experience.

Web Beacons

We use web beacons (invisible images often referred to as pixel tags or clear GIFs) on the website in order to recognize users, assess traffic patterns, identify preferred content and measure site engagement. We also include web beacons in our e-mail messages, including newsletters, in order to count how many e-mail messages have been opened.

We and our partners also use web beacons to collect various data provided by your browser while you are on our website. This data is collected in the aggregate, but may include or be associated with other non-PII or PII that users have voluntarily submitted.

Log Files

The website’s web servers log information about a user’s IP address, browser type and the current URL the user is requesting. This information is always provided by a user’s browser and automatically logged by most websites. These log files are stored in a secure location and used in our internal analysis of traffic patterns within our website.

How we use your data

We only collect data relevant to the Activities we conduct.  Data we collect may be used for any or all of the following purposes:

  • Applications for Employment – to consider applicant qualifications, experience and references for employment opportunities.
  • Customer Service – when responses are provided to requests for information about our organization, replies to customer complaints and/or feedback.
  • Customer Engagement – when advertising, public relations or marketing materials are created to promote active engagement by the people or organizations we serve. This may involve the use or publication of consumer-generated content.
  • Email Subscriptions – to create and maintain email account subscriptions that provide requested information from our organization
  • Orders – to process and ship orders from our E-commerce websites which include but may not be limited to:
  • Support Services – to consider applications and all communication related to recipients of support services described by (but not limited to) our website at
  • As Required by Law – to comply with a subpoena or in the good faith belief that such is necessary to conform to the edicts of the law, protect your safety or the safety of others, investigate fraud or comply with a judicial proceeding, court order, or legal process served on us.

Parties with whom we may share your data

We may share your information in the following way:

  • Service Providers – We may share your information with third-party organizations that help us provide the service or services to you. Our Service Providers will be given access to your information as is reasonably necessary to provide the service under reasonable confidentiality terms. If this activity is related to our support services, all information will be subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  • Third-Party Advertising Partners – We may also share certain information such as cookie data, your name, e-mail address, postal address, and phone number with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements they believe will be of most interest to you.

Your Legal Rights:

This Privacy Policy is intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR.

Right to access: You have the right to request information about the personal data we hold on you at any time. You can contact us and we will provide you with your personal data.

Right to portability: Whenever we process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification: You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed. If you have an account you can edit your personal data under your account pages.

Right to erasure: You have the right to erase any personal data processed by us at any time except for the following situations:

  • you have an ongoing matter with Customer Service.
  • you have an open order which has not yet been shipped or partially shipped
  • you have an unsettled debt with us, regardless of the payment method
  • if you are suspected or have misused our services within the last four years
  • your debt has been sold to a third party within the last three years or one year for deceased customers
  • your credit application has been rejected within the last three months
  • if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules

Your right to object to processing based on legitimate interest: You have the right to object to processing of your personal data that you believe is not based on our legitimate interest. We will suspend processing of the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Right to restriction: You have the right to request that we restrict the processing of your personal data under the following circumstances:

  • if you object to a processing based on our legitimate interest, we shall suspend all processing of such data pending the verification of the legitimate interest.
  • if you claim that your personal data is incorrect, we will restrict all processing of such data pending the verification of the accuracy of the personal data.
  • if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
  • if we no longer need the personal data but it is required for you to make of defending legal claims.

How to opt-out of our data collection activities

If you wish to exercise your rights related to the use and dissemination of your personal information as described in this Privacy Policy, please contact us either using the contact form on our website at or at:

Goodwill Industries of the Chesapeake, Inc.
3700 Koppers St, Suite 200
Baltimore, MD 21227
Phone: 410-837-1800

How Will I Know if the Privacy Statement Is Changed?

If we make any material changes, we will notify you by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.