SMS Privacy Policy

(Last Updated: March 4, 2026)

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Goodwill Industries of the Chesapeake, Inc. values the privacy of your communication and is committed to safeguarding your SMS contact and content data. We do not sell or share SMS contact or content data with third parties.

Types of Data Collected

When you communicate with Goodwill Industries of the Chesapeake, Inc. via SMS, we may collect information such as:

• Your phone number
• The content of your messages
• Responding to your inquiries
• Providing customer support

This information is used solely for the following purposes:
We will not use your SMS data for any other purpose without your written consent.

Protection of SMS Data

Goodwill Industries of the Chesapeake, Inc. employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications.

SMS consent is not shared with third parties.

Disclosure of SMS Data

Goodwill Industries of the Chesapeake, Inc. does not disclose SMS contact or content data to third parties unless:

• Required by law
• Necessary to protect the rights, property, or safety of Goodwill Industries of the Chesapeake, Inc., its users, or others
• Your Rights

User rights/You have the right to:

Access, correct, or delete your SMS contact or content data, except where retention is required by law
For assistance or to exercise your rights, please contact us via the contact form on our website at https://goodwillches.org/contact-us/ or by email at info@goodwillches.org

Retention Policy

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Changes to this SMS Privacy Policy

Goodwill Industries of the Chesapeake, Inc. reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.

Contact Us

If you have questions or concerns regarding this SMS Privacy Policy or our privacy practices, please contact us via the contact form on our website at https://goodwillches.org/contact-us/ or by email at info@goodwillches.org.

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SMS Terms and Conditions

By opting in to receive SMS messages, you agree to the following:

1. Consent for SMS Communication
   

   Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.

2. Types of SMS Communications
   

   By opting in, you may receive SMS messages related to account notifications, service updates, system alerts, or internal communications.

3. Message Frequency

   Message frequency may vary depending on the type of communication.

4. Potential Fees for SMS Messaging

   Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.

5. Opt-In Methods

   I am verbally asking the customer for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as support ticket confirmations, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.

6. Opt-Out Instructions

   You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly via the contact form on our website at https://goodwillches.org/contact-us/ or by email at info@goodwillches.org

7. Help

   If you are experiencing any issues, reply with the keyword “HELP” or contact us directly via the contact form on our website at https://goodwillches.org/contact-us/ or by email at info@goodwillches.org

8. Additional Options

   If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

9. Standard Messaging Disclosures

   • Message and data rates may apply.
   • You can opt out at any time by texting “STOP.”
   • For assistance, text “HELP” or visit our Privacy Policy
   • Message frequency may vary depending on service.